Do members need an app to report broken gym equipment?
No. They scan the label with their phone camera and a web page opens. Nothing to install, no account, no sign-in. It works on iPhone and Android.
Can a contractor see our whole account?
No. A team member set as a technician can be limited to the locations you share with them. With no other permissions they see only Maintenance, not your campaigns, products or analytics.
Does it schedule preventive maintenance or service intervals?
No. KudoTaps handles faults people report and the repairs that follow. It does not schedule recurring servicing, so keep your manufacturer service plan for that.
How do staff hear about a new report?
By email, to the club and to the account owner, and to the technician when a request is assigned. There are no text messages or push notifications.
Does the member get told when the machine is fixed?
Yes, if they left an email address on the report form. When staff resolve the request as Fixed, Cleaned or Replaced, the member gets an automatic email. Each club chooses whether to show that field. Other outcomes, such as No fault found, send nothing.
What does it cost?
Maintenance Requests are on the Operations plan at $59 per location per month, with unlimited equipment and technicians and a 14-day free trial. Member feedback campaigns are included.