Can guests report a problem without giving their name?
Yes, and that is the default. A contact field only appears if the property turns it on. If the guest leaves details, staff can follow up directly.
Is the guest told automatically when it is fixed?
Yes, if they left an email address. When the request is resolved as Fixed, Cleaned or Replaced, the guest gets an automatic email. The property chooses whether the report form shows that field. Other outcomes, such as No fault found, send nothing.
Can engineers at one hotel see only that hotel?
Yes. A technician can be limited to the locations shared with them, and the account owner sees every property.
Does it replace our PMS or connect to it?
No. There are no integrations, PMS sync or public API. KudoTaps covers fault reporting, repairs and reports, the part usually done by radio and paper.
Does it handle planned room maintenance or scheduled servicing?
No. There are no recurring tasks or service calendars. It handles faults that housekeeping, guests and staff report.
Will we get text alerts for urgent faults?
No. Alerts are by email only: to the hotel, the account owner and whoever the request is assigned to. Set priority to High so urgent jobs sort to the top.