Is this for in-unit work orders?
It is built for shared equipment and amenities that carry a label. You can label items anywhere, but it does not replace a resident portal for in-unit requests.
Does it connect to our property management software?
No. There are no integrations, sync or public API. Your equipment list and report summaries download as CSV files, and you can ask for a CSV of your maintenance requests, which we email to you.
Do residents need to download an app?
No. They scan with the phone camera and a web page opens.
Is the resident told when the machine is fixed?
Yes, if they left an email address on the report form. When staff resolve the request as Fixed, Cleaned or Replaced, the resident gets an automatic email. Each community chooses whether to show that field. Other outcomes, such as No fault found, send nothing.
Does it schedule recurring tasks like pool checks?
No. There is no scheduled or preventive maintenance. It handles faults that residents and staff report.
What does it cost per community?
Operations is $59 per location per month with unlimited equipment and technicians, and the first paid plan has a 14-day free trial.