Maintenance Requests use case

Multi-site maintenance management from one account

Multi-site maintenance management means knowing, from one screen, what is broken at every location, who owns it and how long it has waited. KudoTaps gives each location its own equipment list and QR labels, sends every request in tagged to its site, and reports fix times and requests per machine side by side.

See plans and pricing See how it works

At a glance

Plan: Operations plan, $59 per location per month
Trial: 14 days free on your first paid plan
Reporting: Anyone scans a label with their phone camera. No app, no account.
Results: Reported per location, so sites can be compared fairly
Users: Unlimited equipment and technicians

The problem

Why this is hard today

Every site runs its own system

One location uses a whiteboard, another a group chat, a third emails the regional manager. Nothing adds up into a single picture.

Raw counts mislead

A location with 120 machines will log more faults than one with 20. Raw counts make the large site look busy and hide the small one that breaks constantly.

Nobody owns the backlog

Old requests sit at sites nobody visits. Without an "oldest open" figure per location, you find out when a customer complains.

How it works

How multi-site maintenance management works with KudoTaps

Add locations and equipment

Import up to 500 rows from a spreadsheet, or label first and name later. Numbers start at #1 for each location.

Label every site

Print 2.5 x 1 inch labels for each location, three across, up to 400 at a time, and stick them on.

Route each request to its site

A scan creates a request tagged to that location. The location and the owner get an email, and you assign it to a technician.

Compare locations

The per-location table shows equipment count, requests per machine, median fix time and oldest open request for each site.

What you get

✓

Requests per machine

Each location's requests divided by its equipment count, so a small site and a large site can be compared fairly.

✓

Oldest open, per location

The single request that has waited longest at each site, so nothing quietly ages out of sight.

✓

Ageing of open requests

Open work grouped by under 1 day, 1 to 3 days, 3 to 7 days and over a week.

✓

Opened vs resolved, week by week

A weekly trend that shows whether the backlog is shrinking or growing.

✓

Technicians scoped to their sites

A technician can see the whole account or only the locations you share with them.

✓

Unlimited equipment and technicians

Operations is priced per location. Machines and technicians do not add to the bill.

Industries

Who uses multi-site maintenance management

Property and facilities management Retail chains and stores Gyms and fitness chains Hotels and hospitality Restaurants and multi-site food Warehouses, distribution centers and logistics All industries ›

Frequently asked questions

How is it priced for many locations?

The Operations plan is $59 per location per month, with unlimited equipment and technicians. For 10 or more locations, talk to us for a quote.

Can someone see only the sites they look after?

Yes. A team member set as a technician can be limited to the locations you share with them. With no other permissions they see only Maintenance.

Can we bring in our existing equipment list?

Yes. Import up to 500 rows per spreadsheet, with name, make, serial, notes and location.

Does it sync with our ERP or existing CMMS?

No. There are no integrations, no webhooks and no public API. KudoTaps runs on its own, and your data comes out as CSV files.

Is there a mobile app for site staff?

No. Everything runs as web pages in a phone browser, so there is nothing to install. It needs a connection; there is no offline mode.

Does it plan routine maintenance across sites?

No. There is no preventive or scheduled maintenance. It covers faults as they are reported, and how fast each site fixes them.

Run it at every location

Set up multi-site maintenance management at one location, run it for two weeks, and see what the numbers tell you. See how maintenance requests work or talk to us about 10+ locations.

See plans and pricing See how it works

Related use cases

More maintenance request use cases

Maintenance Requests

Maintenance reporting for head office

Open work, fix times, repeat failures and requests per machine for every location, on one reports page.

Maintenance Requests

Contractor and technician access

Give each technician or contractor access to only the locations they cover, and only to Maintenance.

Maintenance Requests

Equipment fix time tracking

Median fix time, the slow tail and the oldest open request, recorded on every job without a timesheet.

Maintenance Requests

QR code maintenance requests

A QR label on each machine, so anyone can report a fault in one scan and it arrives tagged to the machine and location.

Maintenance Requests

Repeat equipment failures

A list of the machines reported again within 30 days of being fixed, with the history behind each one.

Maintenance Requests

Asset tagging and equipment register

Numbered QR labels that build your equipment register as you stick them on, and take fault reports afterwards.