Maintenance Requests use case

Contractor and technician access, limited to the sites they cover

Add each contractor or in-house technician as a team member with the technician role, then share only the locations they cover. They see those sites' requests and update jobs by scanning a label. With no other permissions, they see Maintenance and nothing else in your account.

See plans and pricing See how it works

At a glance

Plan: Operations plan, $59 per location per month
Trial: 14 days free on your first paid plan
Reporting: Anyone scans a label with their phone camera. No app, no account.
Results: Reported per location, so sites can be compared fairly
Users: Unlimited equipment and technicians

The problem

Why this is hard today

Shared logins

One password passed around the contractors means everyone sees everything, and nobody can tell who changed what.

Work orders by email chain

Jobs go out by forwarded email. Replies get lost, and the status lives in someone's inbox.

No record of who did the work

When a fault comes back, you cannot see who fixed it last time or what they said.

How it works

How contractor and technician access works with KudoTaps

Invite them as a technician

Add the person as a team member and set them as a technician. Contractors and in-house staff use the same role.

Choose their locations

Give them the whole account, or only the locations they cover.

Assign work

Assign a request to the owner or any technician. The assignee gets an email, and their jobs appear under My queue.

They update the job at the machine

Scanning the label signed in shows that machine's open requests. Mark "I am working on it", "It is fixed", or add a note.

What you get

✓

Access by location

A technician sees requests for the locations shared with them, and no others.

✓

Maintenance only

With no other permissions, technicians do not see your campaigns, products or analytics.

✓

My queue

One filter shows each technician the jobs assigned to them. Starting work on a request assigns it to them automatically.

✓

Scan to update

The same label the public uses to report shows the technician the open jobs for that machine.

✓

Activity log

A timestamped record of who did what on every request, from report to resolve.

✓

Unlimited technicians

Add as many technicians as you need on Operations. Pricing is per location, not per seat.

Industries

Who uses contractor and technician access

Property and facilities management Apartment and multifamily communities Retail chains and stores Gyms and fitness chains Senior living and assisted living communities All industries ›

Frequently asked questions

Is there a separate contractor role?

No. Contractors are added as technicians, the same as your own staff, and limited to the locations you choose.

Can a contractor see our whole account?

Only if you give them the whole account. Otherwise they see the locations you share, and with no other permissions only the Maintenance section.

Do we pay per technician?

No. Operations includes unlimited technicians. You pay $59 per location per month.

Do technicians need to install an app?

No. They sign in on their phone browser. They do need a connection, as there is no offline mode.

How do technicians hear about new jobs?

By email when a job is assigned to them. There are no text messages or push notifications.

Can contractors sign in with our company login?

No. There is no single sign-on. Each technician has their own KudoTaps sign-in.

Run it at every location

Set up contractor and technician access at one location, run it for two weeks, and see what the numbers tell you. See how maintenance requests work or talk to us about 10+ locations.

See plans and pricing See how it works

Related use cases

More maintenance request use cases

Maintenance Requests

Proof of repair photos

Report, before and after photos on every request, with the outcome and a timestamped log of who did what.

Maintenance Requests

Multi-site maintenance management

Every location's equipment, open requests and fix times in one account, compared fairly site by site.

Maintenance Requests

Equipment fix time tracking

Median fix time, the slow tail and the oldest open request, recorded on every job without a timesheet.

Maintenance Requests

QR code maintenance requests

A QR label on each machine, so anyone can report a fault in one scan and it arrives tagged to the machine and location.

Maintenance Requests

Repeat equipment failures

A list of the machines reported again within 30 days of being fixed, with the history behind each one.

Maintenance Requests

Asset tagging and equipment register

Numbered QR labels that build your equipment register as you stick them on, and take fault reports afterwards.