What happens to a location with no review link saved?
It is skipped, and the campaign tells you which locations were skipped. Add their links under Team & Locations, then use "Add the missing locations" on the campaign to give them codes. Or set a shared link when you create the campaign, as a fallback for locations without their own.
Does this stop unhappy customers from leaving a public review?
No. The public review option is always there, and nobody is stopped from using it. The private message option is there for customers who would rather tell you directly, so you get a chance to fix the problem.
Can KudoTaps find our Google review links automatically?
It can search for them. We search Google for each location using your business name and the location's address, show you what we found, and you tick the right matches before saving. Check each one, since a search can find the wrong listing. Yelp and Tripadvisor links are pasted, not searched.
Can we see the reviews themselves in KudoTaps?
The report shows the ratings customers gave, how many went on to the review site, and the private messages. Reviews posted on Google, Yelp or Tripadvisor are read and answered on those sites.
Is this the same as the Smart Review stand?
It is the same Smart Review flow. The stand is a countertop display customers tap or scan; a Smart Review campaign gives every location its own printed QR code from one setup. You can use both.
What does it cost?
Smart Review campaigns are included in the Marketing plan at $29 per location per month, with unlimited QR codes and users. Your first paid plan has a 14-day free trial.