KudoTaps FAQ: your questions answered

KudoTaps is QR code software for businesses with one location or hundreds, plus the products that go with it. Software: QR Campaigns that put a QR code and a poster at every location to collect feedback, reviews and leads, Maintenance Requests that let anyone report a broken machine by scanning, and dynamic QR codes you can change after you print them. Products you buy once: a Smart Review Stand that gets you more Google reviews, NFC review cards, and digital business cards that share your contact info with a tap. Customers just tap or scan with their phone. No app needed.

Our stands and cards have a small NFC chip inside. When someone holds their phone near it, a link opens on their screen, like your Google review page or your contact info. It works like tapping to pay. The stand also has a QR code for anyone who would rather scan.

No. Tapping and scanning both use features already built into the phone. There is nothing to download.

Yes. It works on iPhone and Android. Most phones from the last several years read a tap, and any phone with a camera can scan the QR code on the stand instead.

A QR code you can change after you print it. That is what dynamic means: the printed code stays the same, and you choose where it goes. Customers scan it with their phone camera and land on your link: a menu, a review page, your website, Wi-Fi details and more. If the link changes, update it in your dashboard. No reprinting.

Your first three are. The Free plan includes three dynamic QR codes for one location, free for life, with no credit card needed. The Marketing and Operations plans give you unlimited QR codes. See plans and pricing.

Yes. Open the code in your dashboard and pick a new destination. The code you already printed keeps working and opens the new page. You can do this on any plan, including Free.

A website, a menu, Wi-Fi details, a PDF, a contact card (vCard), your Google or Yelp review page, your Instagram or Facebook page, or a list of links.

Yes. Every scan is counted with the date, the city and the type of phone, so you can see which codes and places get scanned and which do not.

Yes. Every code comes with a print-ready sign, so you do not have to design anything. You can also put the code on your own stickers, table tents, flyers and signs.

As many times as you like, on any plan, including Free. Put it on stickers, table tents, flyers, signs or business cards.

No. Any phone camera opens the code. There is nothing to download and no account to make.

One question or link, with its own QR code at every location. You set it up once, pick your locations, and each location gets its own code and a ready-to-print poster. Then you see the results for each location side by side. See how QR campaigns work.

Four kinds. Satisfaction Check: one question, and customers tap a happy, neutral or sad face. Lead Capture: a short sign-up form with up to 7 fields (name, email, phone, date of birth, address, company and message). Link: send people to your website, a social page or a payment page like Venmo or Cash App. Smart Review: ask for reviews on Google, Yelp or Tripadvisor.

Yes. Every location gets its own code and its own poster, so every scan and every answer is counted for the right place.

In one report with a row for each location, sorted so the location with the most room to grow is at the top.

Yes. Change the question or the link once and every location shows the new version. The posters on the wall stay the same, so there is nothing to reprint. Lead Capture form fields are changed on each location's code.

A new lead is emailed to the location that collected it, or to the account owner if that location has no email set. Each sad face emails the account owner with the question and the location. Alerts are sent by email.

About a minute. Write the question, tick the locations, and send the posters.

The Marketing plan, $29 per location per month. Your first paid plan comes with a 14-day free trial, and Smart Review is included. See plans and pricing.

Yes. Every QR code gets a ready-to-print poster made automatically, and so does every location in a campaign. The headline and subtitle fit what the code is for, like reviews, a menu, Wi-Fi or Instagram. The poster uses your logo, your colors and one of three font styles (Modern, Classy or Action), and in a campaign it can print each location's name under its code. You can rewrite the headline and subtitle, and you see a preview before you send it.

By email. Send each location's poster to that location's own email address, or send them all to one address. A campaign's posters go out to every location at once.

Yes. Upload your design as a PNG or JPG, made in Canva, Illustrator or anything else. We find the QR code already on it, or you mark the spot, and put each location's own code there, so your design prints exactly as you made it. Set the print width once, and it is saved as a template your whole team can reuse.

The posters we make are letter size (8.5 x 11 inches). A single code can also be saved as a 3 x 4 inch counter card or a 5 x 5 inch table square. If you upload your own design, you set the print width in inches and the height follows your design.

Yes. If you would rather not print, we can print your posters and ship them to each location or to one address. Choose letter, 11 x 17, 18 x 24 or 24 x 36 inches, on paper, laminated, foam board or window cling. Each job is priced on its own. Talk to us for a quote.

A QR label goes on each machine or room. When something is wrong, anyone can scan the label, pick the problem and send a report. No app and no account needed. The request lands in your dashboard with the machine and location already filled in, and you assign it to a technician. See how maintenance requests work.

Out of order, Needs cleaning, Damaged, Safety issue or Something else, with a description if they want to add one.

Yes. The person reporting can attach up to 2 photos, so your technician sees the problem before they arrive. Before and after photos of the work are kept on the request too.

The location and the account owner get an email, and the request shows up in your dashboard. When you assign a request, the technician gets an email too. There are no text messages or push notifications.

Every request is Open, In progress or Resolved. When a technician closes it, they pick how it ended, such as Fixed, Cleaned or Replaced. Each request keeps an activity log of every update and note.

Yes, if they left an email address. When the request is resolved as Fixed, Cleaned or Replaced, they get an automatic email saying so.

Yes. Add a team member as a technician and share only the locations they cover. They see requests for those locations, and with no other permissions they see nothing else in your account.

Median fix time, overall and for each location, plus how long the slowest fixes take (90th percentile). You also see requests per machine, repeat failures, how many requests each technician resolved, and how long open requests have been waiting.

Print your own numbered labels from your dashboard, or we can print durable labels, ship them and install them for a fee. See how maintenance requests work.

The Operations plan, $59 per location per month, with unlimited equipment and technicians. It includes everything in Marketing, and your first paid plan comes with a 14-day free trial. See plans and pricing.

Yes. The Free plan gives you three dynamic QR codes for one location, free for life. No credit card needed. You can change where each code points, see scan counts, and print ready-made signs. Scan pages show a small KudoTaps badge. See plans and pricing.

Plans are priced per location, per month. Marketing, $29: unlimited QR codes and users, QR campaigns to collect reviews, leads and survey answers, results for each location, your branding on the scan page, and Smart Review included. Operations, $59: everything in Marketing, plus maintenance requests: QR labels on your equipment so anyone can report a problem by scanning, and you can assign and track repairs. Running 10 or more locations? Tell us about your locations for a quote. See plans and pricing.

Yes. Your first paid plan comes with a 14-day free trial, once per customer. Or start on the Free plan and upgrade when you're ready.

Yes. There is no long-term contract. You can cancel from your account.

A countertop acrylic stand for getting Google reviews. A customer taps their phone on it or scans the QR code, and your Google review page opens. No app, no power, no batteries.

Under a minute. When your stand arrives, type your business name, pick it from the list, and you're done. No technical skills needed.

One stand is $49. Packs of 3 or 5 are $33 each, and a 10-pack is $30 each. Shipping is free. Order a stand.

No. You buy the stand once and it keeps sending customers to your Google review page. Smart Review is an optional add-on: the first 90 days are free, then it's $3.99 a month per location, billed yearly, for unlimited stands. It's included in the Marketing and Operations plans.

It asks the customer one quick question about their visit. A happy customer goes straight to your Google review page. A customer who had a problem sees two options side by side: leave a public Google review, or send you a private message. They choose. The private option gives you a chance to fix the problem. See how Smart Review works.

Yes. Change the link anytime from your dashboard. You don't need a new stand.

Colors: black, white and green. The stand is the Jumbo, 5 x 5 x 2 inches, big enough to notice on a busy counter. See it in the shop.

Yes. Taps and scans are counted in your dashboard for each location.

A business card with an NFC chip inside, which is why it is also called an NFC business card. Someone taps their phone on it and your contact info, website and social links open on their screen. No app needed, and no typing. See the digital business card.

$49 each. Two-way lead capture is included free with every card. Ordering for a team? Cards are cheaper with a corporate account. Get your card.

Your name, phone number, email, website, business address, and social links like LinkedIn, Instagram and Facebook. It all shows on one page they can save to their phone.

Yes. Change your phone number, website or links anytime from your dashboard. Cards you already handed out show the new info.

Yes. When they tap your card, they see an Add to Contacts button that saves your details to their phone.

The cards are PVC plastic, the same material as a credit card, and water-resistant, so they hold up to everyday use in a wallet.

Yes. Shipping is free on every order within the US, and orders ship within 1 to 2 business days.

Yes. Review stands are $33 each in packs of 3 or 5, and $30 each in a 10-pack. Digital business cards are $49 each, and cheaper with a corporate account. For bigger orders or many locations, ask us for a quote.

No. For stands and cards you pay only the product price. QR code plans have no setup fee either.

By credit or debit card. Payments are processed securely by our card processor, and we never store your full card number.

Contact us within 30 days of receiving your order to start a return. There is no restocking fee. $7.95 is deducted to cover the original free shipping, and you pay to ship the item back. Damaged or scratched items can't be returned, so check your order when it arrives. Read the full return policy.