Maintenance Requests use case

A simple CMMS alternative for reactive maintenance

If your maintenance problem is that faults get reported late, lost or without detail, you may not need a full CMMS. KudoTaps covers the reactive side: QR labels on equipment, reports from anyone with a phone, assignment, photos and fix-time reports per location. It does not do preventive maintenance schedules or integrations, and if you need those, a full CMMS is the right tool.

See plans and pricing See how it works

At a glance

Plan: Operations plan, $59 per location per month
Trial: 14 days free on your first paid plan
Reporting: Anyone scans a label with their phone camera. No app, no account.
Results: Reported per location, so sites can be compared fairly
Users: Unlimited equipment and technicians

The problem

Why this is hard today

Full systems stall in rollout

A CMMS needs set-up, data loading and training before the first request goes in. Some teams never get past the old whiteboard.

Reporting still takes effort

Many CMMS tools have a request portal, but the person reporting still has to find it, sometimes sign in, and type out which site and which machine. Members, guests and floor staff often do not bother.

Paying per seat for modules you do not use

Many CMMS tools charge per technician. If you mainly need to know what is broken and how fast it gets fixed, a planning and inventory suite priced per user is more than the job needs.

How it works

How a simple CMMS alternative works with KudoTaps

Label your equipment

Print numbered QR labels and scan each one to name it, or import up to 500 rows from a spreadsheet.

Anyone reports a fault

Customers, members, tenants or staff scan the label with their phone camera. No app, no account.

Technicians work the request

Assign it, set priority, mark it in progress, resolve it with an outcome and an after photo.

Head office reads the reports

Median fix time, slow tail, oldest open, requests per machine and repeat failures, per location.

What you get

✓

Scan the machine itself

No app and no account. The label is on the machine, so the request already knows which machine and which location. Up to 2 photos.

✓

Assignment and status

Open, In progress and Resolved, with Low, Normal or High priority and email to the assignee.

✓

Photo proof and activity log

Report, before and after photos, and a timestamped record of who did what.

✓

Reports built for multi-site

Requests per machine, fix times and repeat offenders, compared by location.

✓

Technicians scoped by location

Contractors and staff see only the sites you share with them.

✓

Simple pricing

$59 per location per month on Operations, with unlimited equipment and technicians and a 14-day free trial.

Industries

Who uses a simple CMMS alternative

Gyms and fitness chains Car wash chains Restaurants and multi-site food Retail chains and stores Property and facilities management All industries ›

Frequently asked questions

What does a full CMMS have that KudoTaps does not?

Preventive and scheduled maintenance, service intervals and calendars, spare parts stock, and integrations with ERP or other systems. KudoTaps has none of these. It also has no public API, no SSO and no mobile app.

Who is KudoTaps right for?

Multi-location businesses whose main maintenance work is reactive: things break, someone needs to report it, someone needs to fix it, and head office needs to see how fast. Gyms, car washes, restaurants, hotels and facilities teams fit this well.

Who should choose a full CMMS instead?

Teams that run planned servicing on a calendar, need compliance schedules for regulated equipment, manage parts stock, or need maintenance data flowing into an ERP.

Can it run alongside our existing CMMS?

Yes. Teams use it for the sites or teams that have no CMMS seats, or as the way customers and floor staff report faults, and keep the CMMS for planned work. Nothing syncs automatically, as there are no integrations or webhooks. Your equipment list downloads as a CSV file, and you can ask for a CSV of your maintenance requests from Settings, which we email to you.

How long does it take to set up?

Print labels on your own printer, stick them on, and scan each one to name it. A spreadsheet import of up to 500 rows is quicker if you already have a list.

How are technicians notified?

By email. There are no text messages or push notifications.

Run it at every location

Set up a simple CMMS alternative at one location, run it for two weeks, and see what the numbers tell you. See how maintenance requests work or talk to us about 10+ locations.

See plans and pricing See how it works

Related use cases

More maintenance request use cases

Maintenance Requests

QR code maintenance requests

A QR label on each machine, so anyone can report a fault in one scan and it arrives tagged to the machine and location.

Maintenance Requests

Multi-site maintenance management

Every location's equipment, open requests and fix times in one account, compared fairly site by site.

Maintenance Requests

Maintenance reporting for head office

Open work, fix times, repeat failures and requests per machine for every location, on one reports page.

Maintenance Requests

Asset tagging and equipment register

Numbered QR labels that build your equipment register as you stick them on, and take fault reports afterwards.

Maintenance Requests

Equipment fix time tracking

Median fix time, the slow tail and the oldest open request, recorded on every job without a timesheet.

Maintenance Requests

Contractor and technician access

Give each technician or contractor access to only the locations they cover, and only to Maintenance.