What does the customer see after scanning?
A short page naming the machine and the location, five problem types to choose from, an optional description, an optional contact field if the location has turned it on, and the option to add up to 2 photos.
Does it work on iPhone and Android?
Yes. It opens in any phone browser from the camera. No app is needed.
Can customers stay anonymous?
Yes. The contact field only appears if the location turns it on, and even then it is optional.
Will the customer be told when it is fixed?
Yes, if they left an email address on the report form. When the request is resolved as Fixed, Cleaned or Replaced, they get an automatic email saying so. Each location chooses whether to show that field. Other outcomes, such as No fault found, send nothing, and there are no text messages.
Is this the same as a customer feedback survey?
No. This is for faults on a specific machine. For questions like "How clean was the restroom?" use a Satisfaction Check campaign on the Marketing plan.
What if someone reports something that is not broken?
The technician resolves it as No fault found or Not a real fault, and the activity log keeps the record.