Maintenance Requests use case

Proof of repair photos on every maintenance request

Proof of repair is a before photo, an after photo and a record of who closed the job and how. KudoTaps keeps three kinds of photo on each request, from the report, before the work and after it, next to the outcome and a timestamped activity log.

See plans and pricing See how it works

At a glance

Plan: Operations plan, $59 per location per month
Trial: 14 days free on your first paid plan
Reporting: Anyone scans a label with their phone camera. No app, no account.
Results: Reported per location, so sites can be compared fairly
Users: Unlimited equipment and technicians

The problem

Why this is hard today

"It's done" is not evidence

A message saying the job is finished does not show what was fixed, or whether it was fixed properly.

Disputes with contractors

When an invoice arrives for work nobody saw, there is nothing to check it against.

Head office cannot visit every site

Regional managers need to trust the work at locations they rarely see.

How it works

How proof of repair photos works with KudoTaps

The report comes with a photo

The person reporting can attach up to 2 photos, so you see the fault as it was found.

A before photo

A before photo can be added to the request before the work starts.

Resolve with an after photo

On resolve, the technician picks how it ended and attaches an after photo.

Review the record

Photos, notes, outcome and the activity log sit together on the request.

What you get

✓

Three photo stages

Report, before and after, kept on the request they belong to.

✓

An outcome on every close

Fixed, Cleaned, Replaced, No fault found, Not a real fault or Will not fix.

✓

Timestamped activity log

Who reported, who was assigned, who started and who resolved, and when.

✓

Notes from the technician

Technicians add notes as they go, recorded in the log.

✓

Breakdown by technician

The reports break requests down by technician, so you can see who is carrying the work.

✓

A photo of each machine

Each machine in the register can carry its own photo, so the right unit is easy to identify.

Industries

Who uses proof of repair photos

Apartment and multifamily communities Property and facilities management Senior living and assisted living communities Clinics, medical and dental offices Hotels and hospitality All industries ›

Frequently asked questions

How many photos can someone attach when reporting?

Up to 2 photos per report. Technicians add the before and after photos.

Does the activity log show when each step happened?

Yes. Every action on a request is recorded with who did it and when.

Does the person who reported see the after photo?

No. Photos stay on the request for your team. If the person who reported left an email address, they get an automatic email when the request is resolved as Fixed, Cleaned or Replaced, but it does not include photos.

Can we use this to check contractor invoices?

You can use the photos, outcome and activity log as evidence. KudoTaps does not handle invoices or payments.

Do technicians need an app to take photos?

No. They use their phone browser and camera. A connection is needed, as there is no offline mode.

Run it at every location

Set up proof of repair photos at one location, run it for two weeks, and see what the numbers tell you. See how maintenance requests work or talk to us about 10+ locations.

See plans and pricing See how it works

Related use cases

More maintenance request use cases

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Contractor and technician access

Give each technician or contractor access to only the locations they cover, and only to Maintenance.

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Median fix time, the slow tail and the oldest open request, recorded on every job without a timesheet.

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Repeat equipment failures

A list of the machines reported again within 30 days of being fixed, with the history behind each one.

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Maintenance reporting for head office

Open work, fix times, repeat failures and requests per machine for every location, on one reports page.

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QR code maintenance requests

A QR label on each machine, so anyone can report a fault in one scan and it arrives tagged to the machine and location.

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Multi-site maintenance management

Every location's equipment, open requests and fix times in one account, compared fairly site by site.