Maintenance use cases

Maintenance request use cases for multi-location teams

Put a QR label on the equipment, and anyone who finds a fault can report it in one scan. Here is how teams use Maintenance Requests across their locations, one job per page.

See plans and pricing How maintenance requests work

No app

To report a fault

Photos

Before and after

Activity log

Every change, timestamped

Maintenance use cases

Maintenance Requests

QR code maintenance requests

A QR label on each machine, so anyone can report a fault in one scan and it arrives tagged to the machine and location.

Maintenance Requests

Multi-site maintenance management

Every location's equipment, open requests and fix times in one account, compared fairly site by site.

Maintenance Requests

Equipment fix time tracking

Median fix time, the slow tail and the oldest open request, recorded on every job without a timesheet.

Maintenance Requests

Contractor and technician access

Give each technician or contractor access to only the locations they cover, and only to Maintenance.

Maintenance Requests

Repeat equipment failures

A list of the machines reported again within 30 days of being fixed, with the history behind each one.

Maintenance Requests

Asset tagging and equipment register

Numbered QR labels that build your equipment register as you stick them on, and take fault reports afterwards.

Maintenance Requests

A simple CMMS alternative

For teams whose real problem is reactive faults, not planned servicing: QR reporting, assignment and fix-time reports.

Maintenance Requests

Customer-reported equipment issues

Let customers, members, guests and tenants report broken equipment from their own phone, no app needed.

Maintenance Requests

Proof of repair photos

Report, before and after photos on every request, with the outcome and a timestamped log of who did what.

Maintenance Requests

Maintenance reporting for head office

Open work, fix times, repeat failures and requests per machine for every location, on one reports page.

Also running campaigns? See campaign use cases ›

Industries

Gyms and fitness chains Hotels and hospitality Property and facilities management Restaurants and multi-site food Retail chains and stores Clinics, medical and dental offices Schools, colleges and campuses Senior living and assisted living communities Apartment and multifamily communities Car wash chains Warehouses, distribution centers and logistics

Maintenance Requests at every location

Then $59 per location per month on the Operations plan, with unlimited technicians and equipment. Talk to us about 10+ locations.

See plans and pricing See how it works