1,500+
Reviews! The Challenge
At Build My Burger in Orlando, FL, flavor is their forte. With a commitment to crafting mouthwatering burgers, they knew that customer reviews were the key to spreading the word. But getting satisfied customers to actually leave a review on Google? That was the hard part.
The Solution - KudoTaps NFC Smart Review Stand
Build My Burger placed a KudoTaps NFC Smart Review Stand at their counter. Customers simply tap their phone on the stand after their meal - no app download, no QR code scanning, no friction. The Smart Review system handles the rest.
The Results - 71 Five-Star Reviews in ONE Week
Within days of implementing the KudoTaps system, Build My Burger experienced a whopping 71 five-star reviews in ONE week. Customers loved the ease of leaving feedback by simply tapping, and the numbers spoke for themselves.
Smart Review Saves the Day
The real game-changer was the Smart Review feature. The system intercepted a potential negative review before it hit Google. Instead, the customer was prompted to communicate directly with Build My Burger. A crisis averted, a bad review avoided.
The Impact
Build My Burger now stands as a testament to the impact of KudoTaps on local businesses. The influx of positive reviews has not only boosted their online reputation but has also translated into increased foot traffic and customer loyalty.
71
5-Star Reviews in 1 Week
100%
Negative Reviews Intercepted