The challenge
Build My Burger in Orlando, FL makes great burgers, and they knew reviews were the best way to spread the word. The hard part was getting happy customers to actually leave one on Google.
The solution: a KudoTaps Smart Review Stand
They put a KudoTaps Smart Review Stand on the counter. After their meal, customers tap their phone on the stand or scan it, and the Google review page opens. No app to download and nothing to type.
The result: 71 five-star reviews in one week
Within the first week, Build My Burger got 71 five-star Google reviews. Customers liked how easy it was, and the numbers showed it.
Smart Review: a chance to fix a bad visit
One customer had a less-than-perfect visit. Smart Review showed them both options side by side: leave a public Google review, or send a private message to the team. They chose the private message. Build My Burger reached out, fixed the problem, and turned an unhappy customer into a regular.
The impact
The steady flow of new reviews has strengthened Build My Burger's reputation on Google, and the team says it has brought in more customers and more regulars.
71
five-star reviews in one week
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